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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Denise Houston

Denise Houston

April 9, 2026

5  out of  5
rating by Denise Houston
"Prices is what we were looking for Mike I told him to call me back on the 1st Mike did just that I appreciate his determination to get me and Sam as a New Customer Mike is Awesome he deserves a Raise for BEST CUSTOMER SERVICE 😁"
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Dwain Carter

April 9, 2026

5  out of  5
rating by Dwain Carter
"Ashley, is a Sr. Account Manager for the Jake Ottoson State Farm Insurance Agency. She has been AMAZING to work with. Very friendly, professional, knowledgeable and always available to help. She never lets any details slip through the cracks. I would give her 1000% and HIGHLY recommend her. She will not stop in her efforts to answer all questions and supply any help that you may need assistance with."
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Lanese Mainer

April 8, 2026

5  out of  5
rating by Lanese Mainer
"Dylan Baker is a really good agent. He answered all my questions in a timely manner through text and was really helpful with getting my monthly payment down to an affordable amount."
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Chris Phan

April 7, 2026

5  out of  5
rating by Chris Phan
"I had an amazing experience working with Mike as my insurance agent. He went above and beyond to help me find the best auto insurance coverage at a lower rate, which I truly appreciate. Not only that, but he also offered me renter’s insurance without charging me anything extra — something I didn’t expect at all. Mike is professional, knowledgeable, and genuinely cares about his clients. He took the time to explain everything clearly and made the whole process smooth and stress-free. I’m very grateful for his help and highly recommend him to anyone looking for a reliable and trustworthy insurance agent."
We responded:
"Chris, Thank you for the awesome feedback. We are so happy that you are enjoying Mike. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!"
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José Ricardo Baptista Pernia

April 7, 2026

5  out of  5
rating by José Ricardo Baptista Pernia
"Me siento muy contento con Ashley por su buena atención, siempre que me comunico con ella resuelve mis problemas muchas gracias"
We responded:
"Hi José, We are grateful and appreciate the time you took to leave your review. We're always happy to help so don't hesitate to contact us if you ever need anything. As always, our team is looking forward to your next visit. We're here for you anytime!"
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Amy Kennedy

April 7, 2026

5  out of  5
rating by Amy Kennedy
"Ashley was amazing to work with. I would highly recommend. She took the time to understand my needs and was a delight to work with."
We responded:
"Dear Amy, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. Hope you visit us again soon!"
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De'Terrian Jackson

April 7, 2026

5  out of  5
rating by De'Terrian Jackson
"I’m new to State Fam insurance, so far Chang & David have been great with assisting me with getting my policy started which has been a pleasant experience and a no stress with a great price."
We responded:
"Dear De'Terrian, We appreciate the time you took to give us such a great rating! We love that you had such a great experience! Thanks for sharing this. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you."
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Vivian Taylor

April 7, 2026

5  out of  5
rating by Vivian Taylor
"Ashley H. was a true gem to work with! Customer service at its best!!"
We responded:
"Dear Vivian, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! Please reach out to us with any additional questions or comments! Please let us know what we can do for you in the future."
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Deirdre Cain

April 6, 2026

5  out of  5
rating by Deirdre Cain
"Ashley H. was very very persistent and helpful when Allstate rates went through the roof on me! 🤬 She was able to get me quoted at a much better rate with both home and auto with more coverage on my home!! She even made me think of moving to Florida, with her, since Georgia is so expensive!! 🤣 She definitely is the real GWOAT‼️"
We responded:
"Greetings Deirdre, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! Hope you visit us again soon!"
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Jantel Hope

March 31, 2026

5  out of  5
rating by Jantel Hope
"Ashley Huichalaf was so great! She was patient and kind and reassuring. She was able to get me a really good quote and explained everything thoroughly! Highly recommend her as an agent. Thank you!"
We responded:
"Dear Jantel, We're delighted to hear about your experience! We truly appreciate your recommendation of Ashley and will work hard to continue going above and beyond! We look forward to keeping up the great work! Thanks again and we look forward to seeing you again soon."
Profile photo of Cathy Shipp

Cathy Shipp

March 8, 2026

5  out of  5
rating by Cathy Shipp
"The gentleman named Mike with Jake Ottomans was amazing!! He was able to get me a much better insurance policy to suit my financial ability..He was so helpful and I'm so grateful for him. Not only did I get auto insurance I also got renters insurance. And I plan on getting life insurance in the near future. While speaking with Mike, he actually explained everything to me about insurance that I didn't even know what it was. Not only am I saving money with State Farm, I feel like I've also gained control of a policy finally!! So thank you once again Mike for all you have done for me!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jake Ottoson’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Sandra Merrill

February 27, 2026

5  out of  5
rating by Sandra Merrill
"Mike was very clear and concise about what State Farm offers. His services was greatly appreciated."
We responded:
"Thank you for the amazing review, Sandra! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Delores Smith

Delores Smith

February 19, 2026

5  out of  5
rating by Delores Smith
"I appreciate Mr. Sun support and kindness shown to me during my sign- up and follow up afterward. This senior citizen was helped with her insurance need, and was shown lots of kindness. Thanks , so much."
We responded:
"Delores, Thanks for the great review! We're thrilled that you had a great experience at our location. We look forward to serving you many more times in the future! We look forward to seeing you again soon."
Profile photo of L' Renzo

L' Renzo

February 17, 2026

5  out of  5
rating by L' Renzo
"I called Jake Ottoson State Farm Insurance Agency to speak with someone for clarity on my car insurance bill. I had the wonderful pleasure to speak with David. He was very professional, knowledgeable on all the questions I had, and provided great customer service. I felt reassured after the phone encounter with David. Thanks David, and great job!"
We responded:
"L', Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!"
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Kaylin Hart

February 16, 2026

5  out of  5
rating by Kaylin Hart
"He brought my insurance down by almost half!!!"
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Mike O'Neal

February 11, 2026

5  out of  5
rating by Mike O'Neal
"Michael is very professional and very helpful in my decision to choose the correct Auto insurance for my needs I highly recommend State Farm"
We responded:
"Thank you Mike! We appreciate your feedback and love helping amazing people like you!"
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Cynthia Smiley

February 7, 2026

5  out of  5
rating by Cynthia Smiley
"I had an awesome experience! Ashley was very helpful and answered all my questions in a timely manner! Thanks for all your help Ashley!"
We responded:
"Thank you for your kind words! We appreciate the opportunity to serve you! If you hear of anyone else complaining about their insurance, please tell them about our team & Ashley!!"
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Remona Sledge

February 5, 2026

5  out of  5
rating by Remona Sledge
"Dylan- the representative was knowledgeable, helpful and very kind. The insurance that was offered for my car and house was lower than my previous insurance."
We responded:
"Thanks Remona!! We appreciate the opportunity to help you! If you hear someone else complaining about their insurance tell them about our team and Dylan!"
Profile photo of Celeste McGhee

Celeste McGhee

February 4, 2026

5  out of  5
rating by Celeste McGhee
"Mike was a very helpful agent to me today. He was very polite, listened to my needs and concerns, and made the whole process of purchasing my new insurance for my auto and rental, very easy. I give him 5 out of 5 thumbs up 👍"
We responded:
"Thanks Celeste!! We appreciate the opportunity to serve you!! "
Profile photo of Stacey Barnes

Stacey Barnes

February 4, 2026

5  out of  5
rating by Stacey Barnes
"David helped with insurance questions and resolved a few issues. Highly recommend."
We responded:
"Thanks Stacey! We appreciate you!! "
Profile photo of Limited Looks

Limited Looks

February 3, 2026

5  out of  5
rating by Limited Looks
"Mike was amazing help, he was very informative on the different policies and coverages. I would recommend him to any of my friends and family!"
We responded:
"Thank you so much for the 5 🌟 review!! We would love to send you a gift for any amazing people like yourself you send our way for a quote! If you hear of anyone complaint about their insurance you know where to send them! Have a fantastic day!!"
Profile photo of Drew Mowery

Drew Mowery

February 3, 2026

5  out of  5
rating by Drew Mowery
"Mike was helpful and easy to work with. Would recommend"
We responded:
"Thank you for your kind words regarding our rockstar team member, Mike. We appreciate you Drew!"
Profile photo of Carol Files

Carol Files

January 30, 2026

5  out of  5
rating by Carol Files
"David helped to reestablish my discounts. He was very personable and courteous."
We responded:
"Thank you Carol for your kind words!!"
Profile photo of Carolyn Bigbie

Carolyn Bigbie

January 29, 2026

5  out of  5
rating by Carolyn Bigbie
"I could not be happier! It's been over 10 years since my rate has been this low! I'm so appreciative! Jawad went above and beyond! I didn't think it was possible! Thank you! And thank you Jake for making insurance affordable again! I'm telling everyone! 🩷🩷🩷"
We responded:
"Oh my goodness thank you so much for your kind words Carolyn!!! We are so appreciate of the opportunity to serve you! Let others know about us when you hear them complain about their insurance! Have a great day!"
Profile photo of Taylor Daniels

Taylor Daniels

January 28, 2026

5  out of  5
rating by Taylor Daniels
"I worked with Mike today to buy multiple different coverage lines, and I cannot say enough great things about Mike or the process! Mike was patient, informative, and talked me through all my options multiple times. Switching insurance carriers can be a painful process, so I am very grateful for the support I received! I now have even better coverage than I had with Progressive with a better price! I would recommend Mike to anyone looking to buy any new insurance policy!"
We responded:
"Taylor , thank you so much for your kind words. We’re so lucky to have Mike on our team helping amazing people like you! If you hear anyone else complaining about their insurance experience, please tell them about Mike!"