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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jay Lakes

December 11, 2025

5  out of  5
rating by Jay Lakes
"My guy help explain my payment grace period and how things operate so that I can be on time thanks dude"
We responded:
"Jay, thank you for your review! I'm happy to hear that you found the explanation helpful. Our office is always here to make sure you have the information you need. Let us know if there's anything else we can assist you with!"
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Gulnora Ismatova

December 8, 2025

5  out of  5
rating by Gulnora Ismatova
"Thanks David."
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Teresa Mortensen

December 8, 2025

5  out of  5
rating by Teresa Mortensen
"David is very professional, courteous, and friendly."
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Crown Holder

December 4, 2025

5  out of  5
rating by Crown Holder
"Thanks mr. Ottoson I would recommend you to all my friends & family very nice to work with I appreciate you taking your time to get me the right insurance policy & life insurance ❤️🙏 T.pearson"
We responded:
"Thank you, T. Pearson, for your kind words and recommendation! I'm happy to have been able to assist you in finding the right insurance and policy. Your support means a lot, and I'm here for any future needs or questions you may have. Take care!"
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Juanita Jackson

December 3, 2025

4  out of  5
rating by Juanita Jackson
"David was kind and patient. He answered all the questions I asked and explained them fully."
We responded:
"Thank you for your feedback, Juanita! I'm glad to hear that David was able to assist you with patience and clarity. We always aim to provide thorough explanations and support. If you have any more questions or need further assistance, feel free to reach out!"
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Ashlyn Gresham

November 25, 2025

5  out of  5
rating by Ashlyn Gresham
"Trey Horton with Jake Ottoson State Farm is amazing! He was able to help me better understand my options for switching my insurance to State Farm. He was also able to get me better rates than any other insurance agent has been able to. He is very knowledgeable and professional in his work. Highly recommend!"
We responded:
"Thank you, Ashlyn! I'm happy to hear that Trey was able to assist you with understanding your options and securing better rates. We appreciate your recommendation and are grateful for your trust in our team. If you have any more questions or need further assistance, feel free to reach out!"
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Balinda WilliamsLee

November 25, 2025

5  out of  5
rating by Balinda WilliamsLee
"Mason was very efficient, helpful and so nice! I'll probably be in touch with him for future insurance needs!"
We responded:
"Thank you, Balinda! I'm happy to hear that Mason provided you with efficient and helpful service. We appreciate your confidence and look forward to assisting you with any other insurance needs. Let us know if there's anything else we can do for you!"
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Harold Oertell

November 24, 2025

5  out of  5
rating by Harold Oertell
"Der Chung Sun is a terrific State Farm agent. I needed a new policy on my Atlanta property and he accomplished it literally in about 4 hours. Initially there was a little handup in that I did not have pictures of the property, and I am in FLorida. Chung said no problem, jumped into his car and drove over to the property and took the required pictures, and the coverage was bound, as I said, in about 4 hours. I was "double parked" since I needed an Umbrella policy from SF but my CHubb policy did not have the primary liability. I have never experienced such efficient and caring for the customer attitude as CHung gave me. He is certainly a great asset to State Farm."
We responded:
"Thank you, Harold, for sharing your experience! I'm delighted to hear that Chung provided such efficient and caring service for your Atlanta property policy. His dedication truly reflects our commitment to customer satisfaction. If you need anything else, feel free to reach out!"
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Atia Brown

November 14, 2025

5  out of  5
rating by Atia Brown
"Mason was AMAZING. Clear and concise with the explanation of the polices purchased. Pleasant and friendly demeanor. I felt like I was in a State Farm commercial in real time 😄"
We responded:
"Thank you for your review, Atia! I'm happy to hear that Mason provided such a clear and friendly experience. We strive to make every interaction feel special, just like a commercial moment! Let us know if there's anything else we can assist you with."
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C Hyde

November 13, 2025

5  out of  5
rating by C Hyde
"I had the pleasure of receiving 5-star service from Mr. David Austin. He was quick to review my policy, explain things in a manner that I was able to quickly understand and make adjustments to quickly remedy my concerns. Thank you, David!"
We responded:
"Hey C Hyde! Thanks for taking the time to share this with us. It means a lot hearing how David reviewed everything clearly and helped you get your concerns taken care of so quickly. We’re truly grateful you let us know about your experience. "
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Daniel Fry

November 13, 2025

5  out of  5
rating by Daniel Fry
"I worked with Mason this morning. Very nice guy who seems knowledgeable about insurance. He helped me get a great rate on auto insurance as a 23yr old male."
We responded:
"Hey Daniel! Thanks for letting us know about your visit. It’s great hearing Mason walked you through things and supported you in getting a rate that worked well for your auto coverage. We appreciate you taking the time to share this. "
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james king

November 11, 2025

5  out of  5
rating by james king
"I had an excellent experience working with Chang! He was knowledgeable, patient, and took the time to explain all my options clearly. He made the entire insurance process smooth and stress-free, helping me find the best coverage at a great rate. Chang even found me a policy that was way cheaper than Progressive and included more coverage options! It’s rare to find someone who genuinely cares about their clients the way Chang does. Highly recommend him to anyone looking for a trustworthy and professional agent."
We responded:
"Thank you, James! I'm delighted to hear about your positive experience with Chang. His dedication to providing clear and helpful guidance is truly appreciated by our team. We're glad he could assist you in finding the best coverage at a great rate. If you need any further assistance, feel free to reach out anytime!"
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Kimberly Whitworth

November 3, 2025

5  out of  5
rating by Kimberly Whitworth
"Mason was able to provide a great price for my vehicle insurance. He was very helpful and thorough regarding information on my policy. He was very professional and it was so easy to take advantage of the huge savings he offered. I will definitely be recommending their services to my friends and family."
We responded:
"Thank you for your review, Kimberly! I'm glad to hear that Mason was able to assist you with your insurance and provide a great price. It's wonderful that you found the process easy and informative. We appreciate your recommendation to friends and family. Let us know if there's anything else we can do for you!"
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Kim Keran

October 24, 2025

1  out of  5
rating by Kim Keran
"I did not like this service. I went personally to see what's going on and had the feeling that the two guys at Jake Ottoson's were laughing at me. I am senior, drive about 3000 miles per year and I'm paying 113!!!"
We responded:
"Hi Kim! Thank you for your feedback. We have no record of your State Farm Customer account or your visit on file. Please email me directly jake@jakeottoson.com with further info. I will personally research this for you. We appreciate any opportunity to get better! "
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Mark perry

October 24, 2025

5  out of  5
rating by Mark perry
"Mason Antwine is the best ever! Super helpful and a great dude!"
We responded:
"Thank you, Mark! I'm happy to hear that Mason provided such helpful service. He's indeed a valuable part of our team. If you ever need anything else, feel free to reach out!"
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Linda Tew

October 23, 2025

5  out of  5
rating by Linda Tew
"Chang was very helpful and patient as it took me a few days to get on my ducks in a row with our different situations, he got us a great deal and we’re saving money on multiple policies. Great doing business with you guys."
We responded:
"Linda, thank you for your wonderful feedback! I'm happy to hear that Chang was able to assist you effectively and help you save on your policies. It's great to know you had a positive experience with us. If you need anything else, feel free to reach out!"
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Shaneitta Legette

October 23, 2025

5  out of  5
rating by Shaneitta Legette
"Clear and educational. Trey explained my policy both rental and car, in depth and explained that I could possibly get additional coverage for my car and life insurance. Thank you Trey!!"
We responded:
"Thank you, Shaneitta! I'm happy to hear that Trey provided such a clear and educational experience with your policies. It's great to know he was able to explain your options for additional coverage. If you have any more questions or need further assistance, feel free to reach out!"
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Anthony “9THWARD GOOUCH” Robinson

October 20, 2025

5  out of  5
rating by Anthony “9THWARD GOOUCH” Robinson
"Mike hooked up the greatest deal with Statefarm Beating out the competition by a landslide."
We responded:
"Thank you, Anthony, for your great feedback! I'm glad Mike secured you a fantastic deal. Our team is dedicated to providing excellent service and competitive options. If you need anything else, just reach out!"
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Barry

October 16, 2025

5  out of  5
rating by Barry
"Mason did a great job with finding a good coverage for me"
We responded:
"Thank you, Barry! I'm happy to hear that Mason was able to assist you in finding the right coverage. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Barbara Head

October 8, 2025

5  out of  5
rating by Barbara Head
"My experience with State Farm was great! Mason was so awesome in helping me get the best insurance rate! I thank you for your patience, and making me feel comfortable about any questions that I may have. Thank you for making me a part of State Farm family!"
We responded:
"Thank you, Barbara! I'm happy to hear that Mason was able to assist you in finding a great insurance rate and that you felt comfortable asking questions. We appreciate having you as part of our State Farm family. If you need anything else, feel free to reach out!"
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Andre James

October 8, 2025

5  out of  5
rating by Andre James
"I had an awesome experience. Would a gentleman, by the name of Mason? He was hands-on, he walked me right through everything that I needed to do. He was very clear and organized and did everything he said he was going to do to help me out in a timely fashion. I will highly. Recommend him to any of my friends or family. Thank you Mason for all that you've done for me. This morning great job"
We responded:
"Thank you, Andre! I'm happy to hear about your positive experience with our team. It's great to know he was clear and organized in assisting you. We appreciate your recommendation and are always here to help with any insurance needs. Thanks for choosing us!"
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Reggie Moore

October 6, 2025

5  out of  5
rating by Reggie Moore
"Dylan was super helpful and professional! He took the time to explain my insurance options clearly and helped me find a plan that fit my budget. He made the whole process smooth and easy to understand. I really appreciate his patience and communication.. definitely recommend working with Dylan at State Farm!"
We responded:
"Thank you for your review, Reggie! I'm glad Dylan was able to assist you. Your recommendation is appreciated. If you have more questions or need help, feel free to reach out!"
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Linda G WHITFIELD

October 3, 2025

5  out of  5
rating by Linda G WHITFIELD
"Mason was Great! Very, very helpful in assisting me in obtaining a much lower rate on my Auto insurance even though my present insurance company charged me $209.00 more money to drop my car from the home bundle I had with them. Mason was a real Professional, knowledgeable and patient, answering all my questions and just going over and beyond what I usually get when dealing with other insurance Representatives. I am very thankful that he reached back out to me, I have been ill and he called back as he had promised. He's a keeper! A Real Asset to his Profession... Thanks Mason, Linda G. Newton"
We responded:
"Thank you, Linda, for sharing your experience! I'm delighted to hear that Mason was able to assist you so effectively and help you secure a better rate on your insurance. His dedication and professionalism truly make a difference, and I'm glad he could provide the support you needed. If there's anything else we can do for you, please feel free to reach out. Thanks for choosing us!"
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Miche Collins

October 3, 2025

5  out of  5
rating by Miche Collins
"Handled all my needs expeditiously made everything that appeared to be misunderstood clear. Thanks David for working this out for me."
We responded:
"Thank you, Miche! I'm happy to hear that David was able to assist you effectively and clarify everything for you. Our team is dedicated to providing clear and efficient service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Meaghan G

October 2, 2025

5  out of  5
rating by Meaghan G
"I can not thank Mike enough for helping me find a great insurance policy! Thank you again! 10/10 recommend calling Mike for any insurance help!!!"
We responded:
"Meaghan, thank you for your fantastic review! I'm happy to hear that Mike was able to assist you in finding the right insurance policy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"