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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tiffany Price

June 4, 2026

5  out of  5
rating by Tiffany Price
"I worked with Alyesia. She was very friendly, informative and helpful while working with me as I chose the best products for my needs."
We responded:
"Greetings Tiffany, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future."
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Talia Lovett

June 3, 2026

5  out of  5
rating by Talia Lovett
"“Jake from State Farm” *lol, was amazing! We stayed in touch for a few months and when I was ready to secure my policy, he was more than helpful,; very knowledgeable and extremely polite! Give him a raise! He’s a great guy and does his job well.."
We responded:
"Thank you for the amazing review, Talia! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Olympia Renee

June 3, 2026

5  out of  5
rating by Olympia Renee
"I greatly appreciate his good customer service, and he was very helpful in explaining my policy and understood my work hour to work with making contact with me during my availability time. 10/10 overall"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jake Ottoson’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Marilou T Santos

June 2, 2026

5  out of  5
rating by Marilou T Santos
"I really appreciate Cole! After six months, he still remembers me from our follow-up about my insurance. He finally managed to get me a lower monthly premium for my 2009 RAV4. Now, I’m saving a pretty good amount each month. 🙏🏻👍🥳"
We responded:
"Greetings Marilou, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon."
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Sheila Smith

June 2, 2026

5  out of  5
rating by Sheila Smith
"Ashleigh was very helpful in reducing my insurance premium. She made sure we compared apples to apples from my previous insurance company. She is saving me over $100 a month. I'm so glad I started researching other auto insurance companies."
We responded:
"Sheila, Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!"
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Andi Morgan

May 29, 2026

5  out of  5
rating by Andi Morgan
"Dylan was very helpful and saved me $ he is also very easy to get in touch with."
We responded:
"Hello Andi, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. We're here for you anytime!"
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Lenzo Rushing

May 25, 2026

5  out of  5
rating by Lenzo Rushing
"I would just like to thank Jake for a job well done. I hear a lot about giving your customers added benefits. He did just that for us! Thanks Jake!!!"
We responded:
"Lenzo, Thanks so much for taking the time to share your positive experience! We appreciate your recognition and will do our best to keep up the great work! As always, our team is looking forward to your next visit. It was a pleasure to serve you."
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Tammy Wallace

May 25, 2026

1  out of  5
rating by Tammy Wallace
"I own a quadplex and have an apartment policy with Jake Ottoson. I have been trying to close on a loan for over a week now. The only thing the underwriter needs is the policy information and payment records. I have been told for days that it either was sent, they are working on it, etc. I have yet so speak to Jake but keep getting other people. This has caused to be unable to fix the unit to rent by June."
We responded:
"Hi Tammy, We want to thank you for taking the time to give feedback about your recent experience. We want to sincerely apologize for this. We will learn from it and get better and provide feedback to our corporate liaisons as well regarding how the policy set up. -Jake"
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Travis Cole

May 18, 2026

5  out of  5
rating by Travis Cole
"Mr. David Austin, has a PhD in Customer Service. Your grace, patience, and professionalism is unmatched. You broke down the billing process to my account with calmness as I was getting a lil frustrated, not understanding the process of adding a new vehicle so I apologize David lol. Thanks again for taking the time to make calls to verify information that was a lil off. So I appreciate you Sir, and thanks again"
We responded:
"Hi Travis, Thanks for the great review! Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! It was a pleasure to serve you."
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eugene novinsky

May 14, 2026

5  out of  5
rating by eugene novinsky
"I've got very good price for car insurance. Communication was smoth and easy"
We responded:
"Greetings eugene, Thanks for the kind words! Hearing that your experience went well really makes our day. We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future."
Profile photo of Wesly Enrique Tzunum López

Wesly Enrique Tzunum López

May 8, 2026

5  out of  5
rating by Wesly Enrique Tzunum López
"Muy agradecido con la atencion que la señorita Ashley me brinda mes a mes muy buena atencion los provesos y aclaraciones con mis dudas an sido resueltas de manera eficaz gracias ashley por tu atencion."
We responded:
"Gracias por tomar un tiempo para publicar su muy amable reseña sobre el equipo de Jake Ottoson, agente de State Farm, aquí en Chamblee. Hey Wesly, Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. It was a pleasure to serve you."
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Please tell the Truth!

May 6, 2026

5  out of  5
rating by Please tell the Truth!
"I had a situation with finishing up on my defense driving course and the receptionist was very helpful in making sure I could get the problem solved, in a timely matter..Nia, responded to everyone of my text messages and gave me continuing guidance, until the problem was fixed... Nia, Thank you so much for your much needed assistance! You're the best!!!😃"
We responded:
"Hi, thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!"
Profile photo of Denise Elliott

Denise Elliott

May 5, 2026

5  out of  5
rating by Denise Elliott
"Very helpful and easy to work with. It was a pleasure!"
We responded:
"Hello Denise, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! See you soon!"
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Nico Cabello

May 1, 2026

5  out of  5
rating by Nico Cabello
"Amazing experience, Mike was able to give me an amazing rate! Absolute best experience ever. Jake’s office and team are amazing!"
We responded:
"Dear Nico, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to serving you many more times in the future! Hope you visit us again soon!"
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Samantha

April 30, 2026

5  out of  5
rating by Samantha
"Nia was a great help; She met my need in a quick and professional way."
We responded:
"Hey Samantha, We're delighted to hear about your experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future."
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Marco Aburto

April 30, 2026

5  out of  5
rating by Marco Aburto
"Gracias Ashley por ayudarme con mi seguro de auto y tambien por ofrecerme todos los descuentos, la verdad me ahorre demasiado dinero, hablare con mi amigos para decirles que se cambien a state farm, muchas gracias por todo y muy exelente tu servicio, 10 DE 10.."
We responded:
"Dear Marco, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We look forward to seeing you again soon."
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Darlene Anderson

April 30, 2026

5  out of  5
rating by Darlene Anderson
"Nia was very perfessional and I would give her 5 stars for kindness and customer service"
We responded:
"Darlene, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Carmelo I. Gonzalez Diaz

Carmelo I. Gonzalez Diaz

April 29, 2026

5  out of  5
rating by Carmelo I. Gonzalez Diaz
"Nia is excellent. It was a pleasure dealing with her: helpful, courteous."
We responded:
"Dear Carmelo, Thank you for the awesome feedback. We appreciate your recognition and will do our best to keep up the great work! We hope to continue exceeding your expectations with great service. See you soon!"
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Diane Rye

April 28, 2026

5  out of  5
rating by Diane Rye
"Danny was such an awesome person to help me. He answered all my questions. Took the time to make sure I understood everything. Thank you so much Danny Villao Negron! Patricia D Rye"
We responded:
"Hi Diane, Thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. Please reach out to us with any additional questions or comments! It was a pleasure to serve you."
Profile photo of Anderson Cañizalez

Anderson Cañizalez

April 27, 2026

5  out of  5
rating by Anderson Cañizalez
"Ashley Huichalaf fue una excelente persona, muy amable y carismática. Personas como ella se merecen 5 estrellas!!!"
We responded:
"Hey Anderson, Thank you for taking the time to share your experience. We are glad that you enjoyed Ashley. We look forward to keeping up the great work! See you next time!"
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Leroy Holmes

April 23, 2026

5  out of  5
rating by Leroy Holmes
"Mr Dylan has been an exceptional advocate for me getting my insurance very knowledgeable and dependable individual. I couldn't have found a better agent to work with"
We responded:
"Greetings Leroy, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. We look forward to providing you with more great experiences in the near future. We look forward to seeing you again soon."
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Sunil George

April 17, 2026

5  out of  5
rating by Sunil George
"Well defined quote in minimum time to get that worked"
We responded:
"Hi Sunil, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!"
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Rose Fortune

April 16, 2026

5  out of  5
rating by Rose Fortune
"Ashley H.She is very awesome and kindhearted she give full details about insurance policy and she needs a raise."
We responded:
"Hello Rose, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We hope to continue exceeding your expectations with great service. See you soon!"
Profile photo of Connor Lowe

Connor Lowe

April 16, 2026

5  out of  5
rating by Connor Lowe
"Jordan Johnson is the man! He was super diligent during the process and made sure the quote worked best for me. Had similar offers from other State Farm agencies and other companies but Jordan was the reason I went with this branch."
We responded:
"Hello Connor, Thanks for the great review! Hearing that your experience went well really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. Thanks again and we look forward to seeing you again soon."
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Davida Tolbert

April 16, 2026

5  out of  5
rating by Davida Tolbert
"I worked with Danny and he was amazing. Took his time with getting me a great quote. I am very impressed. Thank you!"
We responded:
"Hi Davida, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. Please reach out to us with any additional questions or comments! See you next time!"