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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tyler Bonner

August 29, 2026

5  out of  5
rating by Tyler Bonner
"Trey Horton was extremely knowledgeable of the available policies and options within. We've been with another provider for more than 35 years and Trey was able to get us to move to State Farm. Thanks Trey!!"
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Kaleb King

August 29, 2026

5  out of  5
rating by Kaleb King
"Chang and Nia are absolutely angels, their kindness and helping me get through a very tough time dealing with a very expensive previously insurance company. Chang made sure he was going to help me and he did just that, he lowered my insurance over a half of what I was previously paying. Nia sent over my binder to my cars lien holder within seconds I'm so thankful for their help. I'm recommending State Farm's for your best quotes."
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Dean's Lyst

August 23, 2026

5  out of  5
rating by Dean's Lyst
"All of my experiences have been great. My experience with Nia was no exception. Everyone has been friendly, knowledgeable, and very efficient. I am very happy that I chose Jake Ottoson State Farm."
We responded:
"Thanks so much for the amazing review, Dean's! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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Kiarra Howard

August 21, 2026

5  out of  5
rating by Kiarra Howard
"Nia was incredible when I spoke with her over the phone to assist in my newlywed name change and help with paying a bill. After she learned about my marriage she recommended different tips for merging my spouse into the plans and different opportunities for us. I love how attentive she was!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Robert Moss

August 20, 2026

5  out of  5
rating by Robert Moss
"It was a great and professional experience. He was straight forward, efficient, considerate and most importantly he was honest. I would recommend everyone who is looking for a better policy to give that guy a call. I have already spoken to a couple of people about reaching out to him."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Darlene Anderson

August 18, 2026

5  out of  5
rating by Darlene Anderson
"Nia was very perfessional and I would give her 5 stars for kindness and customer service"
We responded:
"Darlene, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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Bennie Frazier

August 14, 2026

5  out of  5
rating by Bennie Frazier
"State Farm you all are the best...Thanks to David for helping me out today with my insurance you are the best...I would recommend yall too anyone"
We responded:
"Thank you so much for the 5 stars, Bennie! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Whitney King

August 14, 2026

5  out of  5
rating by Whitney King
"I started out with Jake at state farm a few years back and he made state farm a whole experience for me. But what I love the most is he moved up the ladder and now has people under him...which is Cole, He has taken in his footsteps, the straightforward- here's what I can do... and let me tell y'all he aced it! The communication was great, I was able to text during my 9-5 job, he made it easy to understand what was going on with my policy, how much I would be saving and the discounts that I didn't even know that was even possible! I have also referred 2 other people he has also got them better quotes and with refers you get $25.00 every customer that locks in. He also took the responsibly to send copies to my lienholders on my car, which for me was a plus! all and all... once again a great experience! 10/10 recommend you speaking with Cole!! Could not be happier with my decision!! Thank you Cole!!!"
We responded:
"You are the best Whitney! Thank you for the kind words and giving us the chance to help you and those you know! Cole and our team rock and we're lucky to have them helping amazing people like you!-Jake"
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Mary Sanders

August 12, 2026

4  out of  5
rating by Mary Sanders
"Dylan was great to learn from and save me 200 give him a call"
We responded:
"Thanks so much for the amazing review, Mary! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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denis lopez

August 12, 2026

5  out of  5
rating by denis lopez
"We have had a great experience working with Jake for both our home and auto insurance. Always helpful, responsive and professional. We highly recommend!!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Bethany Metropolis

August 12, 2026

5  out of  5
rating by Bethany Metropolis
"Found everything I needed plus more. Was fun to talk with as well."
We responded:
"Thank you, Bethany! I'm glad you found everything you needed and enjoyed our conversation. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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William Simmons

August 7, 2026

5  out of  5
rating by William Simmons
"Great guy"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Vendish Limited Co

August 7, 2026

4  out of  5
rating by Vendish Limited Co
"Great insurance was having issues with my bill for almost 3 months and 4 reps later David is the only one to give in-depth info on my bill inquiries and made sur I understand and I appreciate that."
We responded:
"Thank you for your thoughtful 4-star review, Vendish! We’re really glad you had a positive experience, and we’d love to hear any ideas you have on how we can make it even better. "
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Judith Fain

August 6, 2026

5  out of  5
rating by Judith Fain
"David was very professionally .Deserves every star."
We responded:
"Thanks so much for the amazing review, Judith! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
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Rising Hart

August 6, 2026

5  out of  5
rating by Rising Hart
"I have had the pleasure of working with Karen over the past few months to make sure a life change didn't impact my insurance coverage. I so appreciate her willingness to support me over an extended period of time and to bring humor and kindness to the situation. Jake has a wonderful team supporting his agency, and Karen is top-notch!"
We responded:
"Thank you so much for the 5 stars, Rising! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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jamie forrister

August 6, 2026

5  out of  5
rating by jamie forrister
"I had a great experience with State Farm! Mike was extremely helpful and took the time to help me find the best options for my needs and budget. He made the entire process of bundling my auto, renters, and life insurance easy and stress-free. He answered all of my questions, explained everything clearly, and made sure I felt comfortable with my coverage. I truly appreciate his patience and excellent customer service. I highly recommend State Farm and especially Mike to anyone looking for insurance!
If you want, I can also make it a little more personal and enthusiastic, like a really"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Saram “DammitBoi” Lim

Saram “DammitBoi” Lim

August 4, 2026

5  out of  5
rating by Saram “DammitBoi” Lim
"I was very well informed I didn’t felt pressured. felt like I was talking to a friend more than an insurance agent"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Cynthia Scott

Cynthia Scott

August 4, 2026

5  out of  5
rating by Cynthia Scott
"I spoke w/David and he verified the reason for me receiving a registration suspension notice, which was due to my lack of funds during auto pay. He also advised that I contact the tag office for further clarification. Thank you David"
We responded:
"Thank you so much for the 5 stars, Cynthia! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Carla Smallwood

July 30, 2026

5  out of  5
rating by Carla Smallwood
"I highly recommend! Cole did such an awesome job of saving me and my husband hundreds of dollars!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Leidy Urrea

Leidy Urrea

July 30, 2026

5  out of  5
rating by Leidy Urrea
"Nuestra Asesora de Seguros es excelente, ya llevamos varios meses trabajando con ella y nos ha ido muy bien."
We responded:
"Agradecemos su reseña, Leidy. Gracias por sus amables comentarios con respecto al equipo de Jake Ottoson, agente de State Farm. "
Profile photo of Cole Loveless

Cole Loveless

July 27, 2026

5  out of  5
rating by Cole Loveless
"I was helped by Trey Horton. He has timely responses and has consistently provided great service!"
We responded:
"Hey Cole! Thanks a bunch for the awesome 5-star rating! We're so happy you're satisfied with our service. If you ever need anything else, just give us a shout! - Jake Ottoson - State Farm Insurance Agent, Chamblee, GA"
Profile photo of Angela Harris

Angela Harris

July 27, 2026

5  out of  5
rating by Angela Harris
"If Cole can handle the insurance needs of a person like me, I KNOW he can be of great service to you! I’m impatient, I ask a thousand questions, I worry that anyone wanting to sell me something is ”out to screw me”, and I sometimes hang up because I don’t like the tone of your voice! Does that sound neurotic? Guilty, I say!! He is patient, he is eager to answer questions, he seemed genuinely interested in my stupid little anecdotes and he is just like the guy you want for a next door neighbor! He was FANTASTIC, he absolutely knows his way around insurance and I highly recommend him……"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Emma Hamilton

Emma Hamilton

July 27, 2026

5  out of  5
rating by Emma Hamilton
"Excellent customer service and communication!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Donna Osorio

Donna Osorio

July 24, 2026

5  out of  5
rating by Donna Osorio
"I am always impressed when I call Jake Ottoson’s State Farm office. I never have to wait, and I always get clear answers to all of my questions. Today I was helped by David, who was detailed, thorough, and most helpful with the information I needed. Five stars!!
I have contracted my property/casualty insurance through this office for years, even though they are a good distance away geographically… but nothing could convince me to change to another agency, or to another insurance provider. I very highly recommend Jake Ottoson’s State Farm office to anyone needing great service and quality coverage from a staff that actually cares about the customer. ***UPDATE*** There is now a young lady named Nia working in this office. She is so helpful and so genuine, I wish my coworkers would learn some things from her! It isn’t very often that you get a chance to interact with someone that is so obviously happy with their job and always ready to go the extra step to make sure you have the best possible experience with a company. Nia exemplifies what customer service is supposed to mean. Just one more great reason to go to Jake Ottoson’s State Farm office!"
We responded:
"Thank you, Donna, for your wonderful feedback! I'm delighted to hear that our team, especially David, has been able to provide you with the detailed and helpful service you deserve. Your loyalty and recommendation mean a lot to us, and we're committed to maintaining the high standard of service you’ve come to expect. If there's anything else we can do for you, just let us know!"
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Patricia Goss

July 24, 2026

5  out of  5
rating by Patricia Goss
"Thank you for the fast kind service I got today. I appreciate your assistance. Thanks"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chamblee to know you had such a great experience with us. "