State Farm® Insurance Agent Jake Ottoson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Donna Osorio
July 24, 2026
5
out of
5
rating by Donna Osorio
"I am always impressed when I call Jake Ottoson’s State Farm office. I never have to wait, and I always get clear answers to all of my questions. Today I was helped by David, who was detailed, thorough, and most helpful with the information I needed. Five stars!!
I have contracted my property/casualty insurance through this office for years, even though they are a good distance away geographically… but nothing could convince me to change to another agency, or to another insurance provider. I very highly recommend Jake Ottoson’s State Farm office to anyone needing great service and quality coverage from a staff that actually cares about the customer. ***UPDATE*** There is now a young lady named Nia working in this office. She is so helpful and so genuine, I wish my coworkers would learn some things from her! It isn’t very often that you get a chance to interact with someone that is so obviously happy with their job and always ready to go the extra step to make sure you have the best possible experience with a company. Nia exemplifies what customer service is supposed to mean. Just one more great reason to go to Jake Ottoson’s State Farm office!"
We responded:
"Thank you, Donna, for your wonderful feedback! I'm delighted to hear that our team, especially David, has been able to provide you with the detailed and helpful service you deserve. Your loyalty and recommendation mean a lot to us, and we're committed to maintaining the high standard of service you’ve come to expect. If there's anything else we can do for you, just let us know!"
Patricia Goss
July 24, 2026
5
out of
5
rating by Patricia Goss
"Thank you for the fast kind service I got today. I appreciate your assistance. Thanks"
Rose Fortune
July 23, 2026
5
out of
5
rating by Rose Fortune
"Ashley H.She is very awesome and kindhearted she give full details about insurance policy and she needs a raise."
We responded:
"Hello Rose, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We hope to continue exceeding your expectations with great service. See you soon!"
Mukul Pai
July 22, 2026
5
out of
5
rating by Mukul Pai
"Excellent experience! Dylan was professional, knowledgeable, and took the time to explain all of my home and auto insurance options clearly. He helped me find the right coverage at a competitive price without any pressure. The entire process was smooth, quick, and hassle-free. I highly recommend to anyone looking for reliable insurance and great customer service."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
David
July 20, 2026
5
out of
5
rating by David
"Best service and all the bells and whistles were offered"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
donna stewart
July 20, 2026
5
out of
5
rating by donna stewart
"Very helpful."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Sholondria Gaines
July 16, 2026
5
out of
5
rating by Sholondria Gaines
"Jawad made my process so easy. Very pleasant yet funny guy. He originally reached out to me just as I was renewing my current policy at the time and I wouldn't listen to him. He asked if he could reach out in 6 months in time for my next renewal. He did, I wss pleased with the outcome , wished I had done earlier. Thanks for the help and reducing my payment making things affordable for my family."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Annette Hildreth
July 16, 2026
5
out of
5
rating by Annette Hildreth
"Kaylah did a great job explaining everything I needed to know! She also helped me find the office and stood in the driveway and waved me in!"
We responded:
"Thanks for your review, Annette! We’re so lucky to have Kaylah! She does it all. (Apparently even traffic control) We know you have a lot of options for insurance and financial services across Georgia and appreciate you choosing us! If you know anyone else not getting the same 5 star treatment, let them know we’re here to help!"
floyd walker
July 15, 2026
5
out of
5
rating by floyd walker
"Agents Displayed Remarkable Patients , Professional And Knowledgeable Of Needed Information ..I would Highly appreciate And I Would Recommend Her To Seeking Family And Friends…. Thank You …."
Doug Pinkston
July 13, 2026
5
out of
5
rating by Doug Pinkston
"Friendly. Knowledgeable and efficient service."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
wendy walker
July 13, 2026
5
out of
5
rating by wendy walker
"David was very nice & knowledgeable about what you feel he beat everything I needed to do today and more"
We responded:
"Thanks so much for the amazing review, Wendy! We really appreciate your support here in Chamblee. Just reach out anytime if you need us - we’re here for you. "
Diane Gass
July 8, 2026
5
out of
5
rating by Diane Gass
"David was very helpful to me today in getting my account straightened out."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chamblee to know you had such a great experience with us. "
Elnora Daugherty
July 6, 2026
5
out of
5
rating by Elnora Daugherty
"Dylan was my agent at State Farm. Was very helpful and pleasant to talk to."
We responded:
"Thank you for the amazing review, Elnora! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Carole Powers
July 2, 2026
5
out of
5
rating by Carole Powers
"Dave was so helpful and professional. I will definitely refer him to my friends."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Valerie Evans
July 1, 2026
5
out of
5
rating by Valerie Evans
"Swift & prompt with meeting my needs I think they are a great team I highly recommend"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Nikki Lumpkin
June 26, 2026
5
out of
5
rating by Nikki Lumpkin
"He was awesome!!"
We responded:
"Thank you for the amazing review, Nikki! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.Thank you for the amazing review, Nikki! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Beres Muranka-Mcneary
June 26, 2026
5
out of
5
rating by Beres Muranka-Mcneary
"Very helpful and knowledgeable"
We responded:
"Thank you for the amazing review, Beres! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Kiara Moore
June 23, 2026
1
out of
5
rating by Kiara Moore
"Just spoke with Karen and she clearly isn't having a Good Morning. I called and asked to speak with an agent.She said "What do you mean?" and chuckled and rudely said we're all agents so what do you mean? Well unfortunately I don't work at State Farm so clearly I'm unaware of speaking directly with a licensed agent. She asked what do you need? At that point I already felt uneasy so I asked for a transfer to the license agent, then chuckled again. At this point I'm trying to figure out what's so funny. I calm said please just transfer me. If I need to get a transferred again I will. David who then helped me and was pleasant. Thank you David! Karen please work on your customer service skills. Unfortunately your customers don't work at State Farm and know the operations."
We responded:
"Kiara, I’m sorry you had this interaction and any confusion with my team. We are all licensed and trained to assist our amazing customers with the same systems and policies. I assure you we only want to be the best for you. We appreciate the feedback to get better in the future!"
Tiara T
June 16, 2026
5
out of
5
rating by Tiara T
"She did great Alysia"
We responded:
"Thank you for the amazing review, Tiara! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Isaac mikle
June 15, 2026
5
out of
5
rating by Isaac mikle
"Jake and his team really helped me out and getting my insurance at the right price, I couldn’t thank them enough"
We responded:
"Thank you for the amazing review, Isaac! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Anthony Parks
June 11, 2026
5
out of
5
rating by Anthony Parks
"Was very helpful with my auto insurance needs."
We responded:
"Thank you for the amazing review, Anthony! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Tiffany Price
June 4, 2026
5
out of
5
rating by Tiffany Price
"I worked with Alyesia. She was very friendly, informative and helpful while working with me as I chose the best products for my needs."
We responded:
"Greetings Tiffany, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future."
Talia Lovett
June 3, 2026
5
out of
5
rating by Talia Lovett
"“Jake from State Farm” *lol, was amazing! We stayed in touch for a few months and when I was ready to secure my policy, he was more than helpful,; very knowledgeable and extremely polite! Give him a raise! He’s a great guy and does his job well.."
We responded:
"Thank you for the amazing review, Talia! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Olympia Renee
June 3, 2026
5
out of
5
rating by Olympia Renee
"I greatly appreciate his good customer service, and he was very helpful in explaining my policy and understood my work hour to work with making contact with me during my availability time. 10/10 overall"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jake Ottoson’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Marilou T Santos
June 2, 2026
5
out of
5
rating by Marilou T Santos
"I really appreciate Cole! After six months, he still remembers me from our follow-up about my insurance. He finally managed to get me a lower monthly premium for my 2009 RAV4. Now, I’m saving a pretty good amount each month. 🙏🏻👍🥳"
We responded:
"Greetings Marilou, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon."